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Hotel Information
(Formerly Playacar Quetzal Beach Resort)
AV, Xaman-Ha, Lote Hotelero No. 2, Fracc. Playacar
Playa Del Carmen, Q. Roo, Mexico 77710
  • Size: 350 rooms, 3 floors
  • Rating: 5.5
  • Location: Located within walking distance from town of
Playa del Carmen and minutes from the archeological park Xcaret.
This unique hotel offers 350 rooms in individual Bungalow style buildings. Keeping in perfect harmony with the ecology and environment, each Bungalow is surrounded by 28 acres of lush and exuberant tropical gardens. The pools encompass 2 acres of water, featuring one standard free flowing pool with a center island covered with palm trees and jacuzzi, one activities pool, quiet pool for adults only, and kiddie pool.

All-Inclusive Inclusions:

  • Breakfast, lunch and dinner buffet style, with 'show cooking'. Fine dining a la carte options are available, but subject to availability
  • Unlimited imported and domestic beverages by the glass
  • Fitness room
  • Daily activities including: aerobics, dance lessons, table tennis, billiards, bocce, rifle shooting and archery
  • Non-motorized water sports including: windsurfing, sailing and kayaking
  • Entertainment including live bands, professional dancers, and weekly theme parties
  • Special New Year's Eve dinner
  • Taxes and gratuities
Children's Programs and Activities:
  • Tucky's Club - offering supervised activities for children ages 4-12. Consult the hotel upon arrival for hours of operations and further details.
Special Inclusions:
  • 'Stay At One, Play At All' - Guests staying at the Iberostar Quetzal, Iberostar Paraiso Beach or the Iberostar Cozumel have complimentary daytime exchange privileges at any of these hotels. These exchange privileges do not include transportation between properties. Consult your hotel upon arrival for details and restrictions.
Hotel Amenities:
  • Babysitting services - Additional fees apply
  • Baggage check
  • Beach - Public
  • Computer/Internet Access
  • Courtesy room
  • Entertainment
  • Handicap accessible
  • Handicap equipped
  • Health club facilities
  • Hot tub
  • Jacuzzi
  • Laundry facilities - Additional fees apply
  • Lounges/Bars - 5
  • Refrigerators - Mini-bar
  • Restaurants on premises - 5
  • Safety deposit box
  • Steam room - In health club

Recreation:

  • Activities desk/Concierge
  • Bike rental
  • Gameroom/Arcade
  • Playground
  • Spa Facilities - Additional fees apply
  • Swimming pools - 0 indoor, 3 outdoor, 1 children's
  • Tennis courts
  • Water sports available on premises - Motorized- available on the beach at an additional charge/Non-motorized - including windsurfing, sailing and kayaking)

Location/Transportation:

  • Downtown location - 3 km to Playa del Carmen
  • Miles from airport - 30
  • Miles from beach - on the beach
  • Parking
  • Valet parking

Miscellaneous Information:

  • The hotel offers the following services but they are not included in the All-Inclusive program
  • Scuba diving
  • Spa, including steam room
  • Beauty Salon
  • Massages

Room Categories:

  • Run of House
    • Bedding - 1 king or 2 queens
    • Occupancy limits - 4 adults, 2 children, 4 total
  • All rooms include: balcony or terrace, safety deposit box, satellite television, mini-bar, air conditioning, ceiling fan, and hair dryer.
  • Nonsmoking Rooms: The hotel has nonsmoking rooms based on availability.
  • Handicapped Rooms: The hotel has handicapped rooms based on availability.
  • Additional Bedding:
    • Rollaway beds are not available
    • Cribs are available at no additional charge, based upon availability
Restaurants:
  • Tulum - International buffet offering breakfast, lunch and dinner with 'show cooking'.
  • La Hacienda - Mexican specialty restaurant featuring a la carte dining. Reservations are required and appropriate dress is expected.
  • La Gondola Restaurant - Italian specialty restaurant featuring a la carte dining. Reservations are required and appropriate dress is expected.
  • La Marimba - Steak house featuring a la carte dining. Reservations are required and appropriate dress is expected.
  • Uxmal - Beach restaurant offering grilled foods and snacks for lunch.

Lounges:

  • La Palapa beach bar
  • La Masquara disco bar
  • La Plaza night club bar
  • Tikal lobby bar
  • La Marimba restaurant bar

Room Service:

  • Hotel offers room service
  • Some restaurants may only operate on select schedules.
  • Some restaurants may require reservations and expect appropriate dress.
  • Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
  • Please note the following a la carte restrictions:
    • stays of 3-4 nights are guaranteed one reservation for a specialty restaurant,
    • stays of 5 nights or longer are guaranteed two reservations for a specialty restaurant.
  • Additional reservations are based upon availability.
  • All other dining will be at one of the hotel's buffet restaurants.
Marco Polo Tours Toll Free: 1-800-663-2288 Tel. 604-732-3812 (Vancouver) Fax. 604-736-8908
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