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Hotel Information

(formerly Caracol Village by Splash)
Carretera Chetumal Kilometro 295, Playa del Carmen
Quintana Roo, Mexico 77710
 
Along the unforgettable Riviera Maya, Hotel Caracol Village vacationers uncover the secrets of the Caribbean, and the ageless wonders of historical Mayan Civilizations. The Riviera Maya has a laid back atmosphere where rest and relaxation are widely practiced. Endless stretches of beach are accented with the shadow of green tropical palm trees and the most spectacular view of the aqua waters of the Caribbean.
  • Size: 366 rooms
  • Rating: 4
  • Location: Mayan Sun Coast, 10 minutes from Playacar

All-Inclusive Inclusions:

  • All meals and snacks
  • All drinks
  • Non-motorized watersports: sailing, hobie cats, snorkeling, windsurfing and kayaking
  • Nightly entertainment: Cabaret or folklore show with local talent, a disco, and the General Manager's cocktail party
  • Daily activities including beach volleyball, wake-up aerobics, pool and beach games, archery, bocce ball, beach Olympics, dance classes, tennis, and Tequila Tours
  • All taxes and gratuities

Special Inclusions:

  • Those celebrating a honeymoon, birthday, or anniversary and staying in an All Inclusive room will receive either champagne, flowers, or cake package and room upgrade ,based on availability, upon arrival at hotel. Reservations must be commented at time of booking and proof of celebration may be required at check in.

Children's Programs/Activities:

  • Kids Club: Open daily, the Kid's Club offers planned activities for children ages 5-12. Supervised activities include functions at the pool and beach, drawing and a mini show at the theater.

Hotel Amenities:

  • Babysitting services - Additional fees apply
  • Baggage check
  • Beach - Naturally rocky at times
  • Courtesy room - Based on availability
  • Entertainment
  • Handicap accessible
  • Handicap equipped
  • Health club facilities
  • Laundry facilities - Additional fees apply
  • Lounges/Bars - 3
  • Restaurants on premises - 3
  • Safety deposit box - In room, additional fees apply

Recreation:

  • Activities desk/Concierge
  • Golf course on premises - Nearby
  • Swimming pools - 0 indoor, 2 outdoor, 0 children's (magnificent main pool located steps from the beach for activities and lounging and a relaxing pool situated in quiet area surrounded by an exotic natural landscape)
  • Tennis courts - 2, floodlit, astro-turf courts
  • Water sports available on premises - Motorized - additional charge, Non-motorized - including sailing, hobie cats, snorkeling, windsurfing and kayaking

Location/Transportation:

  • Miles from airport - 40 minutes
  • Miles from beach - On the beach
  • Parking
  • Valet parking

Miscellaneous Information:

  • The following services are available at the hotel, but they are not included in the All-Inclusive plan. Additional charges will apply.
    • Fishing Tours
    • Scuba Diving
    • PADI Courses
    • Golf
Important Notes:
  • The beach is at times naturally rocky.

Room Categories:

  • Standard Gardenview
    • Bedding - 1 king or 2 queens
    • Occupancy limits - Maximum 3 adults, 2 children, 4 total
    • These rooms are located on the first or second floor with views of the lagoons and mangroves or pool. All rooms include central air-conditioning, bathroom with shower and hairdryer, telephone, ceiling fan and satellite television.
  • Standard Oceanview
    • Bedding - 1 king or 2 queens
    • These rooms are located on the first or second floor with stunning views of the ocean. All rooms include central air-conditioning, bathroom with shower and hairdryer, telephone, ceiling fan and satellite television.
  • Nonsmoking Rooms: The hotel has nonsmoking rooms based on availability
  • Handicapped Rooms: The hotel has handicapped rooms based on availability
  • Additional Bedding:
    • Rollaway beds - Based on availability
    • Cribs - Based on availability

Restaurants:

  • La Laguna - International buffet restaurant serving International cuisine. Open for breakfast and lunch, buffet-style with cook to order stations. Also open for dinner.
  • Bandido's - A la carte restaurant serving traditional Mexican fare, overlooking the pool and ocean in a rustic palapa setting. Reservations are required and a dress code is enforced.
  • The Riviera - Ocean side restaurant serving specialty cuisine with a Mediterranean flair.
  • Reservations are required and a dress code is enforced.
  • The Caribe Snack Bar - Serves your favorite snacks throughout the day.

Lounges/bars:

  • Sammy's Bar - Serving international and domestic drinks
  • Safari Disco - Dancing and drinks
  • Bandido's Bar - Serving tropical drinks, overlooking the ocean
  • Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
Marco Polo Tours Toll Free: 1-800-663-2288 Tel. 604-732-3812 (Vancouver) Fax. 604-736-8908
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