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Hotel Information
Avenue Kukulcan, P.O. Box 1730
Cancun, Quintana Roo, Mexico 77500
 
At this first-class, all-suite, all-inclusive oceanview hotel, guests can enjoy watersports, scheduled tours or just relaxing on the beach.
  • All Inclusive
  • Rating: 5.5
  • Size: 8 floors, 237 rooms
  • Location: On the beautiful Caribbean, just minutes from downtown Cancun
Special Inclusion:
  • Honeymooners receive 1 complementary bottle of domestic champagne, 1 fruit basket and 1 candlelight dinner. Reservation must be commented HONEYMOON at the time of booking and proof of marriage will be required at check-in.
All-Inclusive Inclusions:
  • All meals, beverages, and snacks
  • Domestic and imported beverages
  • Use of facilities of all Palace Resorts in Cancun, the Mayan Sun Coast and Xpu-Ha. Transportation is not included.
  • Unlimited scheduled tours
  • Non-motorized water sports
  • One scuba diving demonstration
  • Scheduled theme parties during the week
  • 24 hours room service
  • Taxes and gratuities

Hotel Amenities:

  • Baggage check
  • Beach - public
  • Courtesy room
  • Entertainment
  • Gift Shop
  • Health club facilities - free of charge
  • Hot tub/jacuzzi
  • Internet access terminal
  • Laundry facilities, fees may apply
  • Lounges/bars - 2
  • Restaurants on premises - 3
  • Safety deposit box - free in rooms
  • Sauna
  • Steam room

Recreation:

  • Activities desk/concierge
  • Bike rental
  • Car rental
  • Gameroom/arcade
  • Golf course - 15 minutes to nearest course
  • Swimming pools - 1 indoor, 2 outdoor
  • Tennis court - 1 (lighted, equipment rental is available)
  • Watersports available on premises - non-motorized, motorized fees may apply

Location/Transportation:

  • Miles from airport - 3.5
  • On a public beach
  • Self parking

Golf Information:

  • Clients booked in the Run of House Golf room category or the Superior Deluxe Golf room category will receive unlimited green fees at the Golf Club at Playacar, and the Golf Club at Moon Palace, round trip transfers to the golf course, snacks, beverages and golf cart. Some restrictions apply and tee times are based upon availability.
  • Golf clubs are not included in the price but are available to rent for approximately $30 USD, payable to the golf course directly. Both golf courses also have bag storage available. Golf balls are available for a fee payable to the golf courses directly.
  • Guests can request tee times up tp 30 days through teetimes@palaceresorts.com.
  • Tee times are not guaranteed and are subject to availability.
  • Consult hotel upon arrival for transfer schedule and restrictions.
  • Gratuities at the golf course are not included.
  • Appropriate golf attire is required.
  • Please Note:
    • Unlimited golf is not guaranteed for clients day of arrival.
    • Tee times are subject to availability.
  • Golf Courses Information:
    • The Golf Club at Playacar
      • Location: Playacar
      • Opened in 1994
      • Designed by Robert Von Hagge
      • Hours of Operation: 6:30 a.m. until dark, 365 days a year (subject to change)
      • Number of holes: 18
      • Par: 72
      • Yardage: 7202/6724/5768
      • Slope Ratings: 148/136/134
      • Course ratings: 76.1/73.4/72.8
      • Fairways: 419 Bermuda
      • Greens: Tiff Dwarf Bermuda
Room Categories:
  • Run of House (Formerly Junior Suite)
    • Bedding - 1 king or 2 doubles
    • Occupancy limits - Maximum 4 adults, 2 children, 4 total
    • All rooms are ocean view with a private terrace, or balcony and small sitting area.
    • Rooms include - Individual climate control, television with satellite antenna and remote control, purified water system, coffee maker, full length mirrors, built-in hair dryer, in-room safety deposit box, turn down service, fresh flowers, petit-fours, domestic champagne upon arrival, use of bath robes, and a whirlpool bathtub.
    • The Run of House Golf - Room category includes all of the same amenities as the Run of House room category with the addition of unlimited green fees, round trip transfers to the golf course, snacks, beverages and golf cart. Tee times are subject to availability. These golf inclusions are only valid if clients book the Run of House Golf category. See Golf Information for more details. Golf inclusions for adults only.
  • Superior Deluxe (Formerly Deluxe with Jacuzzi)
    • Bedding - 1 king size bed
    • Occupancy limits - Maximum 2 adults, 0 children, 2 total
    • No children of any age are allowed in the Superior Deluxe category.
    • Plush accommodations, ocean view. Grecian style in-room Jacuzzi for two, telephone with direct dial long distance, 25 inch color television with satellite antenna and remote control, computer-controlled air conditioning system, built-in hair dryer, smoke detectors, safety deposit box, purified water system, mini refrigerator, private bathroom with marble tile shower. The Superior Deluxe rooms do not include a balcony or private terrace.
    • The Superior Deluxe Golf - Room category includes all of the same amenities as the Superior Deluxe room category with the addition of unlimited green fees, round trip transfers to the golf course, snacks, beverages and golf cart. Tee times are subject to availability. These golf inclusions are only valid if clients book the Superior Deluxe Golf category. See Golf Information for more details. Golf inclusion for adults only.
  • Hotel has some non-smoking rooms, based on availability.
  • Hotel does not have any handicap accessible rooms.
  • Rollaway beds are free of charge and based on availability.
  • Cribs are free of charge and based on availability.

Restaurants:

  • Aurora Restaurant - Beachfront, international cuisine, buffet breakfast, a la carte dinner.
  • Zarabanda Restaurant - Informal, indoor, poolside, snacks, tacos, buffet lunch. Open afternoons.
  • Salvatore Restaurant - outdoor, Italian cuisine, a la carte dinner.
  • Some restaurants may only operate on select schedules.
  • Some restaurants may require reservations and expect appropriate dress.
  • Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.

Lounges/Bars:

  • Tortugas Lobby Bar - Early morning coffee service, live music early evenings, Mexican Hors d'oeuvres and sandwiches late evenings.
  • Sunset Cocktail - Open evenings, 2nd floor terrace, lagoon sunset view bar, coffee and snacks.
    Pool bar - Snacks, and beverages.

Room Service:

  • Available 24 hours a day.
Marco Polo Tours Toll Free: 1-800-663-2288 Tel. 604-732-3812 (Vancouver) Fax. 604-736-8908
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